Frequently Asked Questions (FAQ's)




Does FLEXTEND® and its Attachement Kits Really Work?
Yes! FLEXTEND® and the upgrade attachment kits have a very high success rate and are used around the world for the treatment of Carpal Tunnel Syndrome (CTS) and many other Repetitive Strain Injuries (RSI's) affecting the upper extremity. (Consult your physician before starting any type of exercise program.)

How Long has FLEXTEND® Been on the Market?
This unique training system has been on the market since 1997.

How Come my Doctor has Never Heard of FLEXTEND®?
Marketing medical products is very difficult unless you have billions of dollars to spend in promoting and advertising to both the medical industry as well as to consumers. BSI's approach to addressing the cause of injuries based on correcting existing muscle imbalances is unique and has not been widely recognized until the past few years.

Educating the medical industry is a long and arduous task, but more and more clinics around the country are recognizing the the effectiveness of the FLEXTEND® training systems for preventing and treating upper extremity disorders. Now more than ever, companies are trying to mimic the actions of FLEXTEND® and it attachment systems, but no counterfeit product can match the fast, long-lasting results that it provides to more than 90% of all users.

Is FLEXTEND® Covered by Health Insurance?
Yes, in most cases FLEXTEND® is covered by health insurance. More than 29 major insurance companies have paid for this low cost, highly effective training system, including Workers Comp, Medicare Part-B and Medicaid. Insurance coverage varies from state to state.

Will FLEXTEND® Make Me Worse?
No liability claims have ever been made against FLEXTEND® or any other BSI product for any reason. The track record of the FLEXTEND® training systems is phenomenal!

How Long Will it Take Before I start Noticing Results?
Most people notice results in a matter of days, but it depends on the condition that i being addresses. Individuals with Carpal Tunnel Syndrome tend to recover faster than those with Trigger Finger. We suggest that by the 2-week mark you should be noticing some improvement in your symptoms. If not, contact BSI's Clinician Services for assistance.

Do I have to Use FLEXTEND® Forever?
It is best to use FLEXTEND® on a regular basis. Many people only use it if problems arise again, but it is recommended that once the program has been completed, the user should begin a maintenance program that consists of 3-days per week. This is optimal to keep the symptoms from returning. (The more you use your hands, the more likely an imbalance is to occur.)

Can I Just Use the FLEXTEND® Training Systems or Attachment Kits Right Out of the Package?
No .Review all instructional materials and be sure to follow the exercise program as it is listed in the instruction manuals, videos or handouts. (Consult your physician before starting any type of exercsie program.)

Can I Use the FLEXTEND® Training Systems Whenever I Want?

No. Be consistent with your exercises and follow the programs as outlined in the instruction manuals, videos and/or handouts.

Can I Perform the Exercises Any Way I Want?
No. Make sure you are performing the exercises correctly as shown in the text manual, handouts or computer CD's.

Is there Really a 30-Day Money Back Guarantee?
Yes. If you are not satisfied with your purchase, simply contact BSI BEFORE your 30-day trial has expired and request a Return Acquisition (RA) Number. Once you receive an RA number, you have 14-days to mail back the product. If the product is returned in satisfactory condition, packaged just as you received it and is not dirty, smashed, etc., you will receive a full refund minus shipping and handling fees. If the product is returned dirty, smashed, rolled in a ball, etc., you will be charged a 25% refurbishing fee. Although these products are not re-sold to the public they must be returned in good condition for use by the sales reps in the field.